FTS Outsourced Call Center Services provide unparalleled support whether you need cold calling expertise or inbound call management to enhance customer experience.
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Here are some quick answers to our call center frequently asked questions. Book a call with our team for a free consultation.
Our call centers are strategically located across the globe, including the United States, Philippines, Colombia, Europe, Indonesia, and Mexico. This global presence allows us to offer round-the-clock services and tap into a diverse talent pool to meet your specific business needs.
Yes, we can assemble a dedicated team of cold callers tailored to your business requirements. Our teams are trained to stay compliant with your state's laws, ensuring that we conduct our operations with the highest legal and ethical standards.
Our inbound call centers specialize in a wide range of customer support services. This includes handling customer inquiries, technical support, order processing, and any other customer-related concerns. Our goal is to provide your customers with exceptional service that enhances their experience with your brand.
We adhere to a strict compliance framework that aligns with local laws and international standards. Our quality assurance processes include regular training, monitoring, and audits to ensure that every operation is up to standard. We also stay updated with changes in regulations to ensure our services remain compliant and effective.
Absolutely. We pride ourselves on our flexibility and ability to tailor our services to match the unique demands of your business. Whether it's customizing the scale of operations, integrating with your existing systems, or adopting specific operational protocols, we work closely with you to ensure our services perfectly align with your objectives and expectations.
