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SERVICES
Outsourced
Call Center Services
FTS Outsourced Call Center Services provide unparalleled support whether you need cold calling expertise or inbound call management to enhance customer experience.
500+ Happy Clients
10 Million+ Dials
50,000+ Meetings Booked
TESTIMONIALS
What Our Clients and Listeners Say?
Hear firsthand how we've empowered businesses to achieve their goals and exceed expectations.
Chad and the FTS team transformed our social media strategy, taking our YouTube subscribers from 128 to over 6,000 in less than two weeks. Their support also contributed to our book achieving the number two spot on Amazon. Their impact has been truly remarkable.
Colin C. Campbell
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Author of Start, Scale, Exit, Repeat
Chad and the FTS team we were able to figure out the types of people we wanted to have on the show and make us feel way more comfortable with with the podcast process, interviewing and just really helping us feel great through the entire process
Maryellen Fournier
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Community Engagement, Night Shift Development
Working with Chad and the FTS team has been reassuring. After struggling with multiple marketing firms and seeing no concrete results, FTS provided clarity and delivered impressive outcomes. My YouTube channel soared from 60 to over 7,000 subscribers, now growing by 200-300 daily. I highly recommend the FTS team for their marketing expertise.
Naomi Granger
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CEO, NACAT Pros
When you're used to running companies, sometimes "you know too much" and you need someone to guide you who is independent. This is the magic with Chad, because he's able to guide, promote, even design a path for you, that you cannot see for yourself
Sam Sammane
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CEO, Theosym
Chad is a wonderful host and he did a great job editing my interview. Check him out
Katherine J.
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Founder, KJ Energy Consulting
The FTS team transformed our Amazon strategy. Despite having a fantastic product and high demand, we struggled with ads and listings. Their action-oriented approach and effective solutions turned things around quickly, resulting in exceptional performance. I highly recommend them for their outstanding results and efficient, no-nonsense service.
Michele Van Tilborg
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CEO, PAW.com
Chad has a great way of finding interesting guests and topics. His episodes are fast, efficient, and interesting.
Paul Silva
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CIO, Pixeledge
Chad and the FTS team introduced the idea of using podcasts as a lead generation tool, transforming our approach and exceeding our expectations. We now effortlessly manage 12 to 16 meetings per month, far surpassing our initial goal of 4.
Ben Johnson
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CEO, Particle41
Chad's podcast are awesome because not only does he have great guests in which you learn so much information, he makes them informative in only 10 minutes time. Overall, if you are looking for an excellent quality business podcast, Failing to Success is for you.
LGSpartan
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Executive
Love this show!! Chad is awesome and consistently brings a great interview.
SavPoi
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Owner, ScaleNow
I wholeheartedly recommend "Failing to Success" to anyone seeking a gripping, transformative podcast that will leave you feeling empowered and ready to conquer your own challenges. Chad deserves every bit of this 5-star rating!
Pammie Suzzy
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Often in interview style podcasts there is a missing element, after listening to a handful of episodes I realized its Chad! He has an incredible approach to asking questions that offers the interviewee room to create their own narrative which creates incredible conversations! 10/10
April S.
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Owner, GrowthSetters
Engaging and dynamic interviews :)
malloryc
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Operations Manager
Most podcasts are very long up to hours. Failing to Success is the perfect length for a commute.
Umbar T.
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Very nice letting his guests explore their expertise and give knowledge to the audience
yogastud
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Operations Manager, YogaStud
Great listen! Insightful, clever, and informative! 5/5
SDJVDAS
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Founder, WebDome
Chad and his guests have tons of great conversations. Definitely a go-to podcast for my dog walks!
IowaDavid
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Partner, Peak Ventures
Get Started Now
White-Glove Service
From the moment you engage with us, we take care of every detail. Our end-to-end, done-for-you solutions ensure that your experience is seamless and stress-free, allowing you to focus on what truly matters—your business.
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Precision Crafted
We don’t believe in one-size-fits-all. Every strategy, campaign, and solution we deliver is meticulously crafted to suit your unique needs, industry, and goals, ensuring maximum impact and relevance.
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Exclusive Focus
As a partner to top CEOs and C-suite teams, we understand the demands of leadership. Our services are designed to meet the high standards of executive clients, delivering results that speak directly to your business objectives.
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Unparalleled Satisfaction
We pride ourselves on a 99% satisfaction rate, with clients who feel truly valued and treated like royalty. Your success is our success, and we’re committed to exceeding your expectations every step of the way.
Outbound Call Center
We build a dedicated team of cold callers to get leads, book appointments, and more.
At FTS, we specialize in assembling a dedicated team of cold callers who are not just skilled in communication but are also experts in your industry. This team is meticulously trained to understand your business's unique value proposition, enabling them to effectively engage potential clients, generate leads, and schedule appointments. Their goal is to extend your reach into new markets and customer segments.
Inbound Call Center
We build a dedicated team to handle all incoming calls for your business.
At FTS, we create a specialized team dedicated exclusively to managing all incoming calls for your business, ensuring that every caller receives prompt, professional, and personalized service. This team acts as an extension of your company, trained extensively in your products, services, and brand ethos to provide seamless support and information to your customers. Whether it's handling inquiries, resolving issues, or facilitating transactions, our experts are equipped to deliver top-notch customer service that reflects positively on your business.
Custom Call Center Services
Work with a dedicated team across the world.
With FTS, you have the freedom to collaborate with a dedicated team located across the globe, tailored to meet your specific business needs. This global reach ensures that you have access to the best talent, regardless of geographical boundaries, allowing for round-the-clock productivity and innovation. Embrace the opportunity to work with experts in various fields, bringing diverse perspectives and skills to your projects, and watch your business thrive in a truly global marketplace.
FAQs
Frequently Asked Questions
Here are some quick answers to our call center frequently asked questions. Book a call with our team for a free consultation.
Where are your call centers located?
Where are your call centers located?
Our call centers are strategically located across the globe, including the United States, Philippines, Colombia, Europe, Indonesia, and Mexico. This global presence allows us to offer round-the-clock services and tap into a diverse talent pool to meet your specific business needs.
Can you build a team of cold callers specifically for my business?
Yes, we can assemble a dedicated team of cold callers tailored to your business requirements. Our teams are trained to stay compliant with your state's laws, ensuring that we conduct our operations with the highest legal and ethical standards.
What types of services do your inbound call centers offer?
Our inbound call centers specialize in a wide range of customer support services. This includes handling customer inquiries, technical support, order processing, and any other customer-related concerns. Our goal is to provide your customers with exceptional service that enhances their experience with your brand.
How do you ensure quality and compliance in different countries?
We adhere to a strict compliance framework that aligns with local laws and international standards. Our quality assurance processes include regular training, monitoring, and audits to ensure that every operation is up to standard. We also stay updated with changes in regulations to ensure our services remain compliant and effective.
Can you customize your call center services to match my business's needs?
Absolutely. We pride ourselves on our flexibility and ability to tailor our services to match the unique demands of your business. Whether it's customizing the scale of operations, integrating with your existing systems, or adopting specific operational protocols, we work closely with you to ensure our services perfectly align with your objectives and expectations.
MEET CHAD KALEKY
Work With Chad
As a seasoned entrepreneur with a deep understanding of what drives success, Chad Kaleky's guidance in your call center outsourcing endeavors goes beyond mere efficiency—it's about achieving excellence. With his expertise, your business is positioned to master customer interactions, enhancing both service quality and customer satisfaction.
Our mission is unwavering: To utilize call center outsourcing to bolster businesses in improving their customer engagement and service. We strive to enable companies to concentrate on innovation and expansion by efficiently managing their customer interactions.
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