Company Stats

• Revenue: $125 million
• Employees: 50
• Founded: 1989
• Franchise Model: Started unit franchising in 1991 and master franchising in 1999
• Franchisees: 48 master franchises across the U.S. and Canada, over 1,800 unit franchises

Episode Highlights

✅ Technology plays a vital role in delivering exceptional customer service and reducing cancellations in the cleaning industry.

✅ Anago’s franchise model separates business management from operational tasks, increasing franchisee success rates.

✅ Success in the franchise business requires ambition, a customer service focus, and the ability to follow proven systems.

Episode Summary

In this episode, Adam Povlitz, CEO of Anago Cleaning Systems, discusses the company's innovative approach to commercial cleaning franchising and how technology has transformed the industry. With a proprietary software called CleanCom, Anago has reduced customer cancellations and improved communication between clients and cleaning staff, making the customer experience seamless. Adam emphasizes that the company is primarily a sales and customer service business that happens to provide cleaning services.

Anago operates with a unique three-tier franchising model, which includes corporate, master franchises, and unit franchises. The master franchise handles business tasks like sales, invoicing, and customer acquisition, while the unit franchise focuses on operations, allowing franchisees to concentrate on cleaning services. This model creates a collaborative system that reduces the burden on franchise owners and ensures long-term success.

Chapters

00:00 Intro

00:35 Company Stats

00:52 Franchise Model and Growth

01:17 Technology in Commercial Cleaning

03:59 Customer Experience and Service

04:54 Social Media and Franchisee Recruitment

10:01 Connect with Anago Cleaning Systems

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