Company Stats

• Documents Processed Annually: Over 4 million.
• Clients Served Annually: Over 400,000.
• Employees: 108 full-time employees, over 600 linguistic professionals.
• Year Founded: 2012.

Episode Highlights

• ✅ Efficient systems and processes are key to scaling a service-based business without compromising quality or burning out employees.
• ✅ The 80/20 rule applies to business problems—addressing the root causes of 20% of issues can resolve 80% of the problems.
• ✅ AI has a limited impact on certified translation services due to the need for accuracy in legal, governmental, and professional documents.

Episode Summary

In this episode, Salvador Ordorica, CEO of The Spanish Group LLC, discusses the challenges and strategies involved in scaling a certified translation service. Handling over 4 million documents annually for more than 400,000 clients, The Spanish Group has mastered the art of systematizing processes to ensure consistent quality. Salvador shares insights on overcoming operational challenges, the importance of documenting protocols, and how the business has expanded into 36 countries through strategic marketing efforts. Despite advancements in AI, Salvador explains that certified translations still require a human touch due to the complexity and legal requirements of the documents.

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Chapters

00:00 Intro

00:20 Meet Salvador Ordorica

00:55 Scaling the Spanish Group

02:19 Overcoming Operational Challenges

04:31 Expanding Internationally

05:28 Impact of AI on Translation Services

07:32 Connect With The Spanish Group LLC